FAQ

Ordering & Customization

Q1: How do I place an order?
A: You can browse products directly on ccake.uk, add your chosen cake to the cart, and complete checkout online. The homepage also has a “Customize” entry, where you can choose your preferred cake style and flavor, such as Obsidian Oreo Layers, Spring Whisper, Cloud Chiffon Cake, Mille-Crêpes Cake, and Basque Burnt Cheesecakes.

Q2: Can I customize the cake style and flavor?
A: Yes. CC CAKE offers custom birthday cakes. You can choose the size, flavor, and decorative style based on your preferences. If you have a specific design idea or theme, we recommend contacting customer service in advance to confirm the details.

Q3: How far in advance should I place an order?
A: Because custom cakes require preparation and production time, we recommend ordering at least 1–2 days in advance. For large events, corporate tea breaks, or wedding dessert tables, please contact us at least one week ahead. For exact timing, please consult customer service before placing your order.

Q4: What payment methods are supported?
A: The website supports mainstream online payment methods. The available options will be shown on the checkout page. If you have any questions, please contact customer service through the “Contact us” page.

Delivery & After-Sales

Q5: Which areas do you deliver to?
A: CC CAKE provides local delivery. The specific delivery range depends on your address. After entering your address at checkout, the system will indicate whether it is within the delivery coverage area. If your address is outside the standard delivery range, please contact customer service in advance to discuss possible arrangements.

Q6: What should I do if the cake is damaged or deformed upon delivery?
A: Cakes are delicate food items, and slight shifting or decoration damage may occur during delivery. If the cake is seriously damaged, please keep the cake, packaging, and delivery receipt, take photos or videos as evidence, and contact customer service through the “Contact us” page as soon as possible. We recommend checking the cake immediately upon receipt and reporting any issues right away.

Q7: Can cakes be returned or exchanged?
A: Cakes are customized food products. Under relevant consumer regulations, customized food items are generally not eligible for no-reason returns or exchanges within seven days. However, if you find a quality issue upon receiving the cake—such as spoilage, unusual odor, or an obvious production error—please keep the evidence and contact customer service promptly. We will assist based on the actual situation.

Products & Storage

Q8: What is the shelf life of the cake? How should I store it?
A: CC CAKE cakes are made with fresh ingredients and have a relatively short shelf life. We recommend eating them as soon as possible after receipt. Any uneaten portion should be refrigerated at 0–4°C and consumed within 24 hours. We do not recommend repeatedly freezing and thawing the cake, as this may affect the texture and quality.

Q9: Do the cakes contain allergens? Can the recipe be adjusted?
A: Cake products usually contain common allergens such as wheat, eggs, and dairy. If you have a nut allergy, lactose intolerance, or other dietary restrictions, please contact customer service before ordering to confirm. Some recipes may be adjusted based on your needs.

Q10: Are the cake photos on the website identical to the actual product?
A: The images shown on the website are for reference only. Because custom cakes are handmade, the final product may differ slightly in decorative details, color arrangement, and other aspects. This is normal. If you have high requirements for design accuracy, we recommend confirming the design or specific details with customer service in advance.